Dear RD Industries Customer,
We hope that you and your team are staying healthy and safe in these challenging times.
As a result of your business being in high demand due to COVID-19 we have seen a significant increase in demand for our products as well.
We are doing everything possible to meet the increasing demand while keeping our staff as healthy and safe as possible. We have expanded our plant operations to 24×7 and have team members from all departments pitching in to help and ensure our products are manufactured to the highest standards.
We would like to be fully transparent with you and address your most pressing questions:
Is RDI supply currently effected?
No, currently we do not have any supply chain disruptions. However, we have been notified by some of our suppliers that due to COVID-19’s impact on their business we may be seeing an impact soon.
Our materials are primarily sourced from within the USA and for any material that isn’t we have backup plans for what we need to do should we not be able to source it through our usual plan, and are working on backup plans to our backup plan.
Our products are all made in the USA. We design, develop, manufacture, and ship our products from Omaha, NE.
At this time, we will not be able to accommodate expedited orders.
Increase in order quantity:
For us to best support you, we will be asking you to assist us by providing a forecast of your orders. This will help us ensure we have enough materials on hand to produce your needed products in the fastest turnaround time possible.
Our teams are working diligently to minimize any interruptions to manufacturing and shipping orders within our 17-day lead-time. We will work with you on a case by case basis should the products you are purchasing be experiencing longer lead-times.
For us to best support you, we will be asking you to provide us with a “minimum quantity necessary to be expedited”.
We will make every effort to ship what you deem is “needed now” within our 17-day lead time, and we will provide you updates regarding the remaining of your order and when you can expect it to be shipped.
We will continue to communicate any up-to-date information, as well as remain available during standard business office hours, Monday – Friday: 7:30 a.m. – 5:00 p.m. CST, to assist with any questions or concerns you may have regarding your order(s).
THANK YOU for your continued loyalty and support!